DNY-01the lists

Shipping restrictions and compensation exclusions

This is not fine print discovered after a loss. The delivery notes page lists ten situations that may affect compensation, and the shipping agreement lists eight circumstances in which no compensation is owed. Both pages exist before anyone places an order.

Read together they split into two kinds: things nobody controls, and things you do. The second kind is the useful one, because it is the only part a reader can act on.

• DELIVERY NOTESDelivered, and no issue reported within the required time
• DELIVERY NOTESRecipient information inaccurate: address, phone number or recipient name
• DELIVERY NOTESThe parcel was not collected in time, causing delay, return or damage
• DELIVERY NOTESRequired supporting materials cannot be provided
• DELIVERY NOTESThe parcel or goods were affected by reasons attributable to the user
• DELIVERY NOTESUncontrollable factors: flight delays, customs inspection, policy changes, weather
• DELIVERY NOTESThe parcel contains prohibited, restricted or non-insurable items and is handled by the authorities
• DELIVERY NOTESThe request is submitted beyond the platform's allowed reporting period
• AGREEMENTForce majeure: natural disasters, war, riots, epidemics, policy change, transport interruption
• AGREEMENTProhibited, restricted, dangerous or infringing goods, seized, returned or destroyed
• AGREEMENTLosses caused by the user: false declaration, wrong address or contact details, refusal, non-collection
• AGREEMENTGoods with inherent quality defects, natural flaws, internal defects, normal wear or a fragile nature
• AGREEMENTParcels already shown as delivered, signed, signed by an agent, or with verifiable fulfilment records
• AGREEMENTClaims not submitted within the time limit required by the platform

On this page

• Sort the list once and it stops being frightening
• And one sentence that sits above all of them
• Seller signals that survive the exclusion list
• The restriction classes as the first filter on a parcel

Sort the list once and it stops being frightening

Fourteen lines, two kinds. Only one kind is worth spending attention on.

That second column is the whole practical content of this site. It is also why the doorstep page exists: four of the eight are decided in the few minutes between a courier arriving and the carton being opened.

The four that are decided at the door

And one sentence that sits above all of them

The delivery notes page closes by stating that LoongBuy will do its best to assist and reserves the right of final interpretation of the rules. The agreement adds that prohibited items may be seized or destroyed and that shipments must comply with the import and export lists of both ends.

Neither sentence is unusual for a forwarding service. Both are worth reading once, because together they describe the ceiling above the ceiling: the lists are not exhaustive, and the party that interprets them is the party they protect.

What a policy adds on top of that

Seller signals that survive the exclusion list

The exclusion list rewrites what a good listing looks like. The Inspection Information page, updated 4 September 2026, puts flaws the seller already disclosed outside the standard check, so disclosure is not the warning sign it appears to be. The check that does run is a basic order-information match. When choosing a seller, plainly written fields are worth more than handsome photography.

• DISCLOSURE

  Disclosure as cover, not warning

  A seller who writes out glue marks or loose threads has put them outside the check, and outside surprise too. You accept each flaw before paying or you walk. Prefer the listing that gives you that choice; it is the one with nothing to hide.

• FIELDS

  Stated fields over better photographs

  The standard check includes a basic order-information match. A listing that states style, colour, labelled size, quantity and model in text gives that match something to compare. A gallery of studio shots asserts nothing the warehouse can verify against your order.

• SILENCE

  The silent listing as the largest unknown

  Silence is not a promise of a clean item; the listing simply says less. If the piece arrives marked, there is no disclosed baseline to accept and no stated field to compare. Treat the bare listing as the riskier one, whatever its photographs promise.

• LIMITS

  Quality claims the warehouse cannot test

  Authenticity and brand verification, material identification, subjective feel and fit, and function testing sit outside the standard check for every category. A badge promising any of these cannot be confirmed at the warehouse. Weigh the checkable fields, and treat the rest as the seller's word.

The restriction classes as the first filter on a parcel

An item's restriction class filters the available routes before weight, destination or carrier do. The Shipping Restrictions page, updated 14 April 2026, publishes three classes: prohibited, which cannot be lifted; restricted and sensitive, carried by some routes only with limits on quantity or form; and route, size and destination limits. The list is public, so deciding what to buy is the first and cheapest decision a parcel contains.

• OPEN

  Untagged goods and the full route list

  Goods with no restriction tag keep every route the destination supports, subject only to the route, size and destination limits any box faces. Check the category against the published list before paying; if nothing matches, the options stay whole.

• TAGGED

  The restricted list in full

  Batteries, liquids, pastes and powders, perfume included, food and medicine, branded goods, knives, adult products, CDs, wooden items, magnetic items, watches and eyewear. Anything here still ships, on some routes only, with limits on quantity or form. Read those limits before buying, not at dispatch.

• BARRED

  Prohibited goods and the door that stays shut

  Prohibited means no route, and the class cannot be lifted. No add-on, no repack and no careful wording changes it. A listing in this class fails before payment; the only move that costs nothing is not buying it.

• MIXING

  One tagged item and the narrowed box

  The system filters available routes from the restriction tags of everything in the parcel, so one bottle of perfume constrains the shoes packed beside it. Plan restricted purchases as their own parcel, and declare honestly; mis-declaration that ends in return, seizure or destruction rests with the buyer.

The sixteen categories, grouped the same way