Spreadsheet QCFAQ-01the terms
LoongBuy help: QC, shipping and claims questions
Each of these appears on an official page and each is a number or a rule in disguise. They are listed in the order a first problem meets them.
- T-01
Declared value
The figure you type at parcel submission, chosen between a system recommendation and your own. It is read by customs and it is the ceiling on a payout.
- T-02
Claim materials
The one review input you produce: packaging photographs, goods photographs, tracking screenshots, order information and an unboxing video if you have one.
- T-03
Signature record
Delivered, signed, or signed by an agent. Parcels already showing one are named in the clause that owes no compensation.
- T-04
The platform's stated period
How the pages refer to every reporting deadline except one. The single quantified figure anywhere in them is the 72 hours after delivery.
- T-05
Insurance policy
The then-applicable document that governs compensation for an insured parcel. Without it, the outcome is subject to platform rules and the review result.
New to ordering? The buying guide covers finding items, first payment, QC review and international shipping.
Where each answer below is printed
Five pages do all the work on this site. Each carries its own update date, and that date is quoted rather than the day we happened to read it.
| Page | Date it carries | What it settles |
|---|---|---|
| Parcel Delivery Notes | 14 April 2026 | The 72 hours, the materials list, the ten situations, and the declared-value cap. |
| International Parcel Shipping Agreement | 17 April 2026 | Compensation and insurance, the eight no-liability circumstances, the packaging clause, and what a review reads. |
| Inspection Information | 4 September 2026 | What the standard check covers, the photograph range, and when requests must be made. |
| Customs and Taxes | 14 April 2026 | Declaring the value, the risk notice, and who carries the cost of customs outcomes. |
| Add-ons | 17 April 2026 | The proof services and the protective packaging that the agreement later reads as a decision. |
Asked after something has already gone wrong
Eight questions in the words people use when they write in. If you need help with an actual parcel rather than with the rules, this guide cannot act on it: the operator's live chat, its customer service email and its Discord server are where that has to go.
My parcel arrived damaged. How long do I have?
Report it to customer service as soon as possible and preferably within 72 hours of delivery. Keep the outer carton and the sealing tape, because the carrier may need them and because being unable to supply the required materials is itself listed among the things that affect compensation.
I declared a low value to reduce duty. Does that affect a claim?
Yes. Compensation for forwarding orders is usually limited to the declared value, so the figure that made the parcel cheaper to receive is also the ceiling on what a loss can return. It is one field doing two jobs.
The parcel was never insured. Is it pointless to ask?
No, but the answer has less behind it. For an insured parcel compensation follows the then-applicable insurance policy; for an uninsured one, whether anything is paid and on what scale is subject to platform rules and the actual review result.
Tracking says delivered but I never received it.
This is the hardest case on the list. Parcels already shown as delivered, signed, or signed by an agent appear in the clause stating that no compensation is owed. Report it immediately anyway, and gather whatever shows non-receipt, because the review reads signature records first.
The item is a bad copy. Can I claim?
Not on that basis. Authenticity and brand verification are outside the inspection scope, and inherent quality defects and natural flaws are named in the no-compensation clause. The claim that does exist is a mismatch against the listing, raised while the item is still in the warehouse.
It broke in transit and it is a fragile item.
Two clauses meet here. Goods of a fragile nature are listed among the circumstances with no compensation, and damage caused by improper packaging or by not applying necessary reinforcement is placed on the user. Buying the protective packing before dispatch is the part of this you control.
Customer service says it is with the carrier. Is that the end?
Not necessarily, but it tells you what the file now contains. The review runs on carrier feedback alongside the platform's own warehouse and signature records, so the carrier's position is one input of four rather than the verdict.
Nothing is wrong yet. What should I do differently next time?
Four habits, all free: declare a value you would be content to recover, keep the recipient details exact, collect the parcel promptly, and photograph the sealed carton before you open it. Those four answer four of the published situations on their own.
Policy reference checked 11 October 2026; layout revised 14 October 2026. The latest official site refresh was blocked. Confirm current terms in your LoongBuy account.